PACDOG are looking forward to helping you get the best out of your product. Here's what we need from you:

Checklist

1. Include a note with your name, address, email and daytime contact number with a brief description of the issues you are having with the product(s).
2. Include your service and repair Order Number which you will receive after checkout.
3. Where possible, please ensure your unit for repair is fully charged before return.
4. Please remove straps from collars and wipe with a wet cloth/antibacterial wipe.
5. You only need to send back the parts to be serviced not the entire kit.
6. Send it to us at the address below.

Address

PAC Products,
Service & Repairs Department,
Carraigleade,
Graiguenamanagh,
Co. Kilkenny,
R95 EE76,
Ireland.

Have a question? Why not phone, email or contact us on live chat below.

• P: UK Freephone 0800 028 4325
• P: +353 (0) 59 9724690
• E: service@pacdog.com

If goods are within their 2-year warranty free shipping only applies to goods being returned to the customer. It does not cover the cost of sending the goods to us.