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Order Status
Tell me more about delivery.
  Most of our deliveries are sent via courier from Ireland - DPD / DHL and shipping would normally take 5-7 working days depending on where you live. We have noticed some longer delivery times to the UK due to Brexit.
Has my order shipped?
  Click the 'My Account' link, under Profile, in the footer of our site to check your orders status.
How do I change quantities or cancel an item in my order?
  Click the 'My Account' link, under Profile, in the footer of our site to check your orders details.
Please note that once an order has a status of 'Processing', the order is no longer editable. If you have any queries please contact us for further information. Contact Us
here.
How do I track my order?
  Click the 'My Account' link, under Profile, in the footer of our site to check your orders status. If your order displays a status of 'Processing' and has not arrived please contact us directly and we will be delighted to help. Contact Us here.
My order never arrived.
  Click the 'My Account' link, under Profile, in the footer of our site to check your orders status. If your order displays a status of 'Processing' and has not arrived please contact us directly and we will be delighted to help. Contact Us here.
An item is missing from my shipment.
  Click the 'My Account' link, under Profile, in the footer of our site to check your orders details. If your shipment is missing items please contact us directly and we will be delighted to help. Contact Us here.
My product is missing parts.
  Click the 'My Account' link, under Profile, in the footer of our site to check your orders details. If your product is missing parts please contact us directly and we will be delighted to help. Contact Us here.
When will my backorder arrive?
  Pacdog has loads of stock! If you are experiencing problems with stock please contact us directly. Contact Us here.